Refund Policy

At VELORITH, we strive to ensure complete satisfaction with every purchase. This refund policy outlines when and how refunds are applicable to purchases made through our platform.

Eligibility for Refunds

Refunds are eligible under the following circumstances:

• Products that are damaged upon arrival.
• Incorrect product sent due to our error.
• Non-receipt of product due to shipping issues directly attributable to VELORITH.

Refund Process

To initiate a refund, customers must contact our customer service department within 14 days of receiving the product. Please include the order number and a detailed description of the issue in your request.

Upon receipt of your request, our team will review it and provide feedback within 5 business days.

Exclusions

The following are excluded from our refund policy:

• Products purchased during promotional events marked as non-refundable.
• Services agreed upon with no provisions for refunds.
• Returns initiated beyond the 14-day period.

Processing of Refunds

All refunds will be credited back to the original method of payment within 10 business days after approval. Please note that processing times may vary by financial institution.

Contact Information

For any inquiries regarding our refund policy, please reach out to us at:

VELORITH Customer Service
123 Business Avenue
Suite 456
Business City, BC 78901
Phone: (123) 456-7890
Email: [email protected]